How Mahindra Is Increasing Cost Of Basic Service Parts: Analysis

With similar powertrains across the range, this analysis is valid for the Mahindra Scorpio N, Scorpio Classic, XUV700, Thar 3-Door and Thar Roxx.

While buying a new car, customers don’t pay much attention to the service cost of the vehicle. The upfront price of the car, which includes the registration tax, insurance and other basic is given all the importance. However, service expenses make up a big part of the overall ownership cost over time.

Interestingly, we have come across an example which will make you more considerate about the service cost of the car you are buying. OPAV Autos has learned that Mahindra is slowly increasing the cost of its basic service parts. This comes courtesy of personally owning a Mahindra SUV. When we observed this trend, we thought of doing a proper analysis and presenting the facts in front of you.

Also Read: Mahindra Thar Facelift Launch Next Year, To Look Like Thar Roxx – OPAV Autos

Mahindra Increasing Cost of Basic Service Parts: Some Important Points To Consider

• The service details used for this analysis are of the Mahindra Scorpio N Diesel Manual, powered by the 2.2-litre mHawk turbo diesel engine.
• The same engine is shared with the Thar 3-Door, Thar Roxx, XUV700, and Scorpio Classic, albeit in different states of tune.
• This implies that the analysis is valid for the diesel-powered Mahindra SUVs mentioned above.
• It won’t be wrong to imply Mahindra is hiking the prices of these service parts across the range, spanning the petrol-powered SUVs as well as the XUV3XO, however, the exact delta of the hike for the aforementioned models cannot be ascertained.
• All the prices mentioned in this analysis are inclusive of taxes.
• The hike has been observed during three services, over a period of around 1 year.
• We have only considered the most basic parts, typically replaced at every 10,000 kilometre service interval.
• All the prices have been taken from the final service invoice generated by Mahindra.
• The location of the service centre is in Haryana.

Mahindra Increasing Cost of Basic Service Parts: The Basic Analysis

Mahindra Increasing Cost of Basic Service Parts: How Much Hike In The Last 13 Months?

Mahindra Increasing Cost of Basic Service Parts: The Curious Case of AdBlue DEF (Diesel Exhaust Fluid)

Mahindra is currently charging Rs. 880 (including taxes) for the 10-litre bucket of DEF. Filling an extra 1 litre of DEF, using the small 1 litre bottle, will cost Rs. 218 (including taxes). In our case, we filled an extra 2 litres of DEF, using two 1-litre bottles, which cost Rs. 436. Yes, that’s half the price of the 10-litre DEF bucket. According to us, the delta between the prices of the larger 10-litre DEF bucket and the smaller 1-litre bottle is huge, and it makes no sense for a customer to get the extra 1-litre refill bottles of DEF.

Mahindra Increasing Cost of Basic Service Parts: Some Observations

• These small price increments for the basic service parts often go unnoticed by customers.
• A hike of up to 26% has been observed for the HVAC filter in just 13 months, which seems a bit too much.
• These price increments will increase the overall cost of ownership in the long run.
• Oil filter with O-ring saw a price increment of over 15%.
• It is important to note that there is no difference in the quality of parts.

Mahindra Increasing Cost of Basic Service Parts: Does It Matter To The Customers?

Before covering this story, we decided to conduct a small poll to see whether this increase in the cost of basic service parts matters to the customers. 100% of the participants agreed that these price increments matter to them. The primary concern was the overall increase in the service cost. Seeing this kind of steep hike in just 1 year was surprising for them.

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Mahindra Increasing Cost of Basic Service Parts: The Solution

Mahindra should communicate the increment in the cost of service parts to the customers, along with stating the reason for it. While these small yet significant price hikes often go unnoticed, proper transparency from the brand’s end will ensure a healthy long-term relationship with the customers. In addition to this, the prospective buyers will have a clear idea of the service cost and the estimated increase over the course of ownership.